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Customer
Service Article:
2006 Customer
Satisfaction Survey Results --
shows high satisfaction with SAS!
SAS earned the
highest overall rating from its customers in a
recent customer survey. Customers gave SAS top
satisfaction marks in five categories, including
meeting/exceeding expectations in regards to
product quality, one-stop supplier, on-time
delivery, technical assistance and customer
satisfaction. The percentage shown reflects
customers who rated SAS as meeting or exceeding
their expectations.
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 "Exceeding
customer expectations is our goal,"
said
Trent Fisher, President, for SAS Automation.
"SAS has long been known for product quality
and
reliability, but these surveys show we are a
leader
in providing outstanding value, on-time
deliveries
and other important areas that impact
our
customers' bottom lines.”
Respondents gave high
marks for each important category – some as high as
100% that SAS was meeting or exceeding their
expectations.
- Product Quality
99.7%
- One-Stop Supplier
99.9%
- On-time Delivery
100%
- Technical Assistance
94.4%
- Customer
Satisfaction 90.54%
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